{"id":9628,"date":"2024-10-25T18:37:59","date_gmt":"2024-10-25T18:37:59","guid":{"rendered":"https:\/\/fidex.com.mx\/customer-service\/"},"modified":"2025-05-22T15:46:27","modified_gmt":"2025-05-22T15:46:27","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.fidex.com.mx\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1727390555051{padding-bottom: 35px !important;background-color: #f9f9f9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;coloresnegros&#8221;][vc_column css=&#8221;.vc_custom_1611747504132{padding-right: 60px !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_empty_space height=&#8221;45px&#8221;][vc_column_text css=&#8221;&#8221;]At Fidex, we develop technological tools to support you in the event of a claim. Through our solutions, we provide direct assistance to guide you step by step through each of your procedures.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;5&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1747928861570{padding-bottom: 35px !important;background-color: #f9f9f9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;coloresnegros primeroimagen&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1611747504132{padding-right: 60px !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_custom_heading stripe_pos=&#8221;hide&#8221; stm_title_font_weight=&#8221;700&#8243; text=&#8221;24\/7 Assistance&#8221; font_container=&#8221;tag:h4|font_size:40px|text_align:left|line_height:51px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1727392176997{margin-bottom: 25px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]We offer 24\/7 support to assist you with Major Medical Expenses and Auto claims, help you purchase individual policies, and address any questions regarding your documents.<br \/>\n[\/vc_column_text][vc_btn title=&#8221;Enter&#8221; style=&#8221;classic&#8221; shape=&#8221;round&#8221; color=&#8221;theme_style_3&#8243; css=&#8221;&#8221; link=&#8221;url:%23|target:_blank&#8221; el_class=&#8221;magenta&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1729899715335{padding-right: 0px !important;padding-bottom: 25px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_single_image image=&#8221;9400&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;br-bot-left overflowed&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1727390561712{padding-bottom: 35px !important;background-color: #f9f9f9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;coloresnegros&#8221;][vc_column css=&#8221;.vc_custom_1611747504132{padding-right: 60px !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;5&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1727393060447{padding-bottom: 35px !important;background-color: #f9f9f9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;coloresnegros&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1729899722605{padding-right: 0px !important;padding-bottom: 25px !important;padding-left: 0px !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_single_image image=&#8221;9845&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;br-bot-right overflowed&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1611747504132{padding-right: 60px !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_custom_heading stripe_pos=&#8221;hide&#8221; stm_title_font_weight=&#8221;700&#8243; text=&#8221;Claims Portal&#8221; font_container=&#8221;tag:h4|font_size:40px|text_align:left|line_height:51px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1737754560566{margin-bottom: 15px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]Allows the policyholder to report claims for Major Medical Expenses.[\/vc_column_text][vc_btn title=&#8221;Enter&#8221; style=&#8221;classic&#8221; shape=&#8221;round&#8221; color=&#8221;theme_style_3&#8243; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fsiniestros.fidex.com.mx%2F%23%2FLogin|target:_blank&#8221; el_class=&#8221;magenta&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1727390561712{padding-bottom: 35px !important;background-color: #f9f9f9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;coloresnegros&#8221;][vc_column css=&#8221;.vc_custom_1611747504132{padding-right: 60px !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_empty_space height=&#8221;42px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1727390555051{padding-bottom: 35px !important;background-color: #f9f9f9 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;coloresnegros&#8221;][vc_column css=&#8221;.vc_custom_1611747504132{padding-right: 60px !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_empty_space height=&#8221;45px&#8221;][vc_column_text css=&#8221;&#8221;]At Fidex, we develop technological tools to support you in the event of a claim. Through our solutions, we provide direct assistance to guide you step by step through each of your procedures.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;5&#8243; equal_height=&#8221;yes&#8221;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-9628","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.fidex.com.mx\/en\/wp-json\/wp\/v2\/pages\/9628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fidex.com.mx\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fidex.com.mx\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fidex.com.mx\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fidex.com.mx\/en\/wp-json\/wp\/v2\/comments?post=9628"}],"version-history":[{"count":7,"href":"https:\/\/www.fidex.com.mx\/en\/wp-json\/wp\/v2\/pages\/9628\/revisions"}],"predecessor-version":[{"id":9987,"href":"https:\/\/www.fidex.com.mx\/en\/wp-json\/wp\/v2\/pages\/9628\/revisions\/9987"}],"wp:attachment":[{"href":"https:\/\/www.fidex.com.mx\/en\/wp-json\/wp\/v2\/media?parent=9628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}